Privacy Policy

This policy explains what personal data iLoveDocuments (“we”, “us”), operated by Shubham Patil (trading as iLoveDocuments) of V2 Shop No. 120, Chala, Vapi, Gujarat, India, collects when you use ilovedocuments.in, why, and the choices you have. It is written to meet India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 with its rules, and it also covers visitors from the EU/UK and California.

1. Your documents and images

The PDF and image tools run inside your web browser. The files you open are processed on your own device and are not uploaded to our servers or stored by us. We cannot see them. Closing the tab ends the session. When you use “Continue with” to send a result to another tool, the file is kept briefly in your browser’s own storage (IndexedDB) on your device so the next page can open it; it is removed as soon as the next page opens it. If that does not happen (for example you close the tab first), it is deleted the next time you open any page of this site more than 15 minutes later, and you can also remove it at any time by clearing this site’s data in your browser. The code that runs the tools, including OCR language data, is downloaded from our own server; these downloads contain no personal data.

2. Data we collect

• Contact form: your name, email address, topic, subject, message, optional details you choose to add (for example tool name, browser/device, organisation, rating) and the page you sent it from. We collect this only when you submit the form.
• Security and anti-abuse data: a scrambled (hashed) version of your IP address is used to limit repeated submissions. Our web host may also keep standard server logs (IP address, browser type, time, requested page).
• Anonymous usage statistics: when a page loads we record the page address, the website you came from (only its domain, for example google.com), your device type, browser and operating-system family (not the full browser string), a country worked out from your browser’s time zone, the browser language, how long the page was open and how far you scrolled, and tool steps such as “files added”, “finished” or “error” with the number, type (for example PDF) and size range of the files. We never record file names or contents, your IP address, or what you type into the tools. A random visit number is kept in your browser’s session storage and is deleted when you close the tab; no cookies are used for this. To count daily visitors, our server combines your IP address and browser details with a random key that is replaced every day and keeps only the scrambled result, so you cannot be recognised on another day and the result cannot be turned back into your address. If your browser sends “Do Not Track” or “Global Privacy Control”, nothing is recorded.
• Fonts: pages use fonts that are already on your device, so no font service receives your IP address. Only if you have accepted cookies, the Sign PDF tool loads extra handwriting fonts from Google Fonts; your browser then connects to Google and shares your IP address and browser details.
• Cookie choice: a small item stored in your browser remembering whether you accepted or rejected advertising cookies.
• Advertising data (only if you accept): see section 5.

We do not ask for passwords, payment details or government ID. Please do not put them in the contact form.

3. Why we use it

• To read and reply to your message or feedback, and to handle legal, privacy or security requests (based on your consent when you submit the form).
• To keep the site secure and prevent spam and abuse (legitimate use).
• To see which pages and tools are used, find errors and improve the site, using the anonymous statistics described above, which do not identify you (for visitors in the EU/UK: our legitimate interest).
• To show advertising that funds the free tools (only with your consent).

4. How we store and protect it

Contact messages are stored on our server in encrypted form and can be read only by our administrator through a protected, two-factor admin area. Messages and our admin security log are deleted automatically 12 months after they are created, unless the law requires us to keep a message longer or the matter is still open. Single-visit statistics are deleted after 90 days and daily totals after 25 months; only our administrator can view them. No system is perfectly secure, but we use reasonable security practices appropriate to the data.

Messages are also emailed to our support inbox (support@milestoneinfra.com), which is handled by our email provider.

5. Advertising and cookies

The site is free and is supported by ads from Google AdSense. If you click “Accept” on our cookie banner, Google and its partners may show personalised ads and may load content in your browser and may set cookies or use similar technologies and receive your IP address, device and browser information, and the pages you view, to serve and measure ads. We do not give them your name, email or documents, and we never upload your files. Google and its partners use cookies to serve ads based on your visits to this and other sites; you can learn how Google uses data from sites that use its services at policies.google.com/technologies/partner-sites and manage personalised ads at adssettings.google.com.

If you click “Reject”, we ask Google to show only non-personalised ads. Google’s code is still loaded on our pages, and Google may still use cookies or similar technologies for ad delivery, frequency capping, fraud prevention and measurement. You can change your choice any time using “Cookie settings” in the footer, and you can also clear cookies in your browser. Google is an independent controller of the data it collects; please read its own privacy notices.

Personalised advertising is only for visitors aged 18 or over. If you are under 18, please choose “Reject”. Visitors from the European Economic Area, the United Kingdom and Switzerland may also see Google’s own consent message, which records the choices Google requires in those regions.

6. Sharing

We do not sell your personal data. We share it only with service providers who help us run the site (web hosting, email delivery), with advertising networks as described above (if you accept), and with authorities when required by law.

7. Transfers outside India

Our hosting, email and advertising providers may process data in other countries. We rely on their security commitments and, where applicable, lawful transfer mechanisms.

8. Your rights

Under the DPDP Act you may ask to access a summary of your personal data, correct or update it, erase it, withdraw consent (as easily as you gave it), and nominate someone to exercise your rights if you die or become incapacitated. If you are in the EU/UK you also have rights under the GDPR, such as portability, restriction and objection, and the right to complain to your data protection authority. California residents may request to know and delete personal information; we do not sell or share it for cross-context behavioural advertising except through the ad cookies you accept. Email us to exercise any right, from the address you used to contact us so that we can verify you.

9. Children

The site is not directed at anyone under 18, and we do not knowingly collect personal data from children or allow personalised (behavioural) advertising to be shown to them. If you believe a child has sent us data, contact us and we will delete it.

10. Grievance Officer / contact

For questions, complaints or to exercise your rights:

Name: Shubham Patil
Email: support@milestoneinfra.com
Address: V2 Shop No. 120, Chala, Vapi, Gujarat, India
We acknowledge complaints within 48 hours and aim to resolve them within 30 days. You may also approach the Data Protection Board of India once it is operational, or your local authority.

11. Changes

We may update this policy. The date at the top shows the latest version; important changes will be shown on the site.